Shipping and Returns

MORE on our Guarantee and on Returns

(cribbed from our FAQ page)

So what's the small print on your guarantee?

Okay, here's the thing: We know our products are tops, and we want you to be happy. Ordering over the Internet is always a bit dicey, so we try to assume most of the risk for ourselves. If you aren't happy with your piece, we will exchange it or refund the purchase price, including shipping costs from us to you, but not return shipping costs. No re-stocking fees. No quibbles. No whining.

However, we are basically guaranteeing the wrap itself, not the other imponderables that may influence your happiness in connection with it. Here are some examples of what our guarantee doesn't cover:

I bought the ultra-chic hot pink ring shawl and still can't get a date for the Sadie Hawkins dance. Should I have bought handcuffs instead?

Blast! I dragged my champagne extra brut shawl through the subway, and now look at it!

I got a black pashmina right after my mother died, but now my daughter wants to borrow it for her wedding, only she thinks we need eggshell or dove gray.

I gave it to my dry-cleaner, who NEVER screws up ANYTHING, and it came back all frazzled and knotsy.

I honestly can't deal with all the insipid compliments from strange guys, not to mention the anguished expressions and muttered imprecations from my girlfriends who already bought pashminas at twice the price.

My new boyfriend says my single-ply 100% pashmina shawl is girly-girl. He says to get rid of it and buy a Vanson leather motorcycle jacket.

Buying the pashmina was a selfish thing to do. Really, I should have bought the three-story Hamster Habitat for my son's hamster Habib the Horrible.

You get the point: the guarantee covers the possibility that the product might not be what you had it mind, or that it was somehow defective.

How long is the guarantee good for? Well, we'd like to say "for life," but we really do not want to hear about tangled fringes twenty years from now. Let's just say three months from date of receipt -- unless you can make a very good case why that period should not apply in your case.

And what am I supposed to do if I'm not "absolutely satisfied"?

First, contact us about the problem. You can return your purchase for refund or exchange. If you do want to return something, send it to us at

Even if your order was shipped from Kathmandu, please don't return it to Nepal. Carefully pack it up so it doesn't get wrinkled, and send it to us by first class mail. And insure it: if something happens and it gets lost or damaged en route to us, we can't cover that cost.

International returns should be sent as small-parcels without letters. Do not send it by courier or Express Mail. On the Customs slip, just write "Merchandise Sample" and for value please write "NCV" (no commercial value); otherwise we'll have to pay import duty on it again, and it may get hung up at a customs office somewhere.