Virtually all Sunrise goods originate in Nepal and are shipped directly to the customer for whom they are made. (A small -- but growing! -- pret-a-porter inventory is now available for immediate shipment from the USA. Also, we occasionally have a clearance items, either photo samples or color exchanges; these are generally shipped from our office in Ithaca, NY, USA.)
Sunrise charges a flat rate of $14.50 per order for DHL shipping. (For orders with multiple destinations, that fee is assessed for each address.) DHL normally takes from two to four days.
Orders can be tracked on the DHL Web site
Sunrise Pashmina cannot be responsible for customs duty, V.A.T., or any other tax assessed on your order by the destination country. Less than 0.03% of our shipments have been held up for customs, generally (but not always!) extremely small fees. Please let us know if you have special instructions that you wish us to follow in order to minimize the risk of customs scrutiny as the package enters your country.
Sunrise Pashmina wants you to be absolutely satisfied with your purchase. If by some horrible misfortune you are not, please contact us before returning your purchase. And above all, do not return anything to Tsering in Kathmandu -- the customs duty on these goods as they enter Nepal is more than the retail value of the items! Instead, we will give you directions for returning your purchase to our New York office. If you are located in the United States, send your order to us, insured, in one of those free Priority Mail boxes you get at the post office, to:
Sunrise Pashmina 511 W. Green St.
Ithaca, NY 14850 USA
Be sure to include your name and order number. And do let us know that it is on the way.
Sunrise Pashmina is owned by Tsering Choekyap Sherpa.
