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• Colors: You can choose the colors of the shawl itself, beading and embroidery. Shawl colors may be selected from the pull-down menus in the shopping cart, or you can specify colors by writing the name or Pantone code in the textbox at check-out. Remember that monitors do not reliably represent colors. Your best bet is to specify colors that you know well, by name. If exact shade is critical, you can send us a swatch or color sample.
• Fringe Length:3" knotted fringes on wraps (full-size, medium, and muffler) are optional: you may select shorter lengths or none at all. Baby blankets are generally hemmed (no fringes).
• Beading: You can order fringes, net or straight, in various patterns: $15 for full-size or medium shawls; $7.50 for mufflers. Not available on 100% pashmina.
• Jacquard: availability of styles varies. Only available on 70/30 mufflers and shawls. $15 supplement for full and medium size, $7.50 for mufflers.
• Hand-stitched embroidery (Not available on single-ply 100% pashmina or silk blends.)
• Full-surface floral embroidery ("Florata and Kanya Devi"): $65 supplement for full or medium size, $35 for mufflers.
• Metallic thread (silver or gold) border embroidery: $85 supplement for full or medium size, $50 for mufflers. Supplement for use of metallic thread on full-surface embroidery designs depends on amount of thread actually used.
• Floral borders:
• all four sides:
• Non-metallic thread: $25 for full or medium size, $10 for mufflers.
• Metallic thread: $30 for full or medium size, $15 for mufflers
• narrow sides only:
• Non-metallic thread:$15 for full or medium size, $7.50 for mufflers.
• Metallic thread: $20 for full- or medium-size shawls, $12.50 for mufflers
• Ombre two-tone dying, fading from one color at one side (or end) to another at the opposite side (or end). Now available for wraps of any size or blend: $7.50 supplement.
• Prints: Currently two designs, available on any fabric or size; $15 extra.

• First, select the base item, whether a shawl or muffler, from the order page; click on "add to cart."
• When you are in the checkout process, you will be able to specify what customization you require in the "Ordering Instructions" textbox. (Don't forget to specify thread and bead color!)
• Our shopping cart cannot calculate the charges for customization, discounts, and so on: the "receipt" generated at the end of your transaction is not definitive. The true cost will be confirmed by email soon after we get your order.
• If there is any question as to what exactly you intended to order, we will delay processing your order (and payment) until the issue has been clarified.

• AGAIN: Our checkout software cannot make adjustments for customization add-ons (embroidery, beading, etc.) This is not a huge problem: your payment will be processed after we review your order, check for mistakes in shipping selection, and make all adjustments for discounts, credits, and so on; if you have given us a [functioning!] email address, we will confirm all details of your order within a few hours. Payment will not be processed until the item is ready for shipment.
• We really are quite fast. However, a variety of circumstance may delay your order. For instance:
• Persistent rain may delay drying of dyed pieces.
• There are many local holidays in Nepal.
• We are typically swamped with orders just before Christmas, Valentines Day, and Mothers Day.

• Sunrise goods are made-to-order in Nepal and shipped directly to the consumer.
• Sunrise charges a flat rate of $14.50 per order for DHL shipping from Nepal. (For orders with multiple destinations, that fee is assessed for each address.) DHL takes from two to six days, most often four days. We will notify you when your order has actually been shipped, and we will give you the tracking number so that you can monitor progress on the DHL Web site
• Sunrise Pashmina cannot be responsible for customs duty, V.A.T., or any other tax assessed on your order by the destination country. Less than 0.03% of our shipments have been held up for customs, generally (but not always!) extremely small fees. Please let us know if you have special instructions that you wish us to follow in order to minimize the risk of customs scrutiny as the package enters your country.

Sunrise Pashmina wants you to be absolutely satisfied with your purchase. If by some horrible misfortune you are not, please contact us before returning your purchase. And above all, do not return anything to Tsering in Kathmandu -- the customs duty on these goods as they enter Nepal is more than the retail value of the items! Instead, we will give you directions for returning your purchase to our New York office. If you are located in the United States, send your order to us, insured, in one of those free boxes you get at the post office, to:

Be sure to include your name and order number. And do let us know that it is on the way.

Note: Except as noted discounts cannot be combined. If more than one discount seems applicable, we will make sure you get the best price.

• So-called Bridal Discount: 10% off regular prices and free express mail shipping for orders over $300 which include at least three identical shawls. Free earrings and mini-purses with each of the identical shawls. Note: Although this offer was inspired by the special needs of bridal parties, it is definitely available to the non-betrothed.

SORRY!... except as specifically noted, these discounts cannot be piggy-backed on each other